Refund policy

At Liyu Habesha Dolls Collection, we strive to ensure your complete satisfaction with our dolls. If you are not entirely happy with your purchase, please review our return policy below:

  1. Eligibility for Returns

    • Returns are accepted within 30 days of purchase.
    • Items must be unused, in their original condition, and in the original packaging.

  2. Non-Returnable Items

    • Customized or personalized dolls cannot be returned.
    • Sale or clearance items are final sale and not eligible for return.

  3. Return Process

    • To initiate a return, contact our customer service team at liyudolls@gmail.com.
    • Provide proof of purchase (e.g., order confirmation or receipt).
    • Once approved, you will receive instructions for returning your item.

  4. Refunds

    • Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.
    • Shipping fees are non-refundable.

  5. Damaged or Defective Items

    • If your doll arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund. Please include photos of the issue.

For further assistance, reach out to our team at liyudolls@gmail.com. We’re here to help!